Performance
In this section;
Annual Assurance Statements
| File Description | File | Size |
|---|---|---|
| Annual Assurance Statement 2025 |  | 141KB |
| Annual Assurance Statement 2024 | | 137KB |
| Annual Assurance Statement 2023 | | 157KB |
| Annual Assurance Statement 2022 | | 149KB |
| Annual Assurance Statement 2021 | | 286KB |
| Annual Assurance Statement 2020 | | 322KB |
| Annual Assurance Statement 2019 | | 424KB |
Annual Reports
| File Description | File | Size |
|---|---|---|
| Annual Report 2024-2025 | | 2MB |
| Annual Report 2023-2024 | | 3MB |
| Annual Report 2022-2023 | | 2MB |
| Annual Report 2021-2022 | | 17MB |
| Annual Report 2020-2021 | | 4MB |
| Annual Report 2019-2020 | | 21MB |
| Annual Report 2018-2019 | | 3MB |
Annual Return on the Charter
Complaints Reports
| File Description | File | Size |
|---|---|---|
| Complaints Handling Procedure - customers | | 185KB |
| Complaints Handling Procedure - Staff & Board | | 554KB |
| OTHA Complaints 2025-26 Q3 | | 184KB |
| OTHA Complaints 2025-26 Q2 | | 184KB |
| OTHA Complaints 2025-26 Q1 | | 301KB |
| OTHA Complaints 2024-25 Q4 | | 302KB |
| OTHA Complaints 2024-25 Q3 | | 299KB |
| OTHA Complaints 2024-25 Q2 | | 190KB |
| OTHA Complaints 2024-25 Q1 | | 897KB |
| OTHA Complaints 2023-24 Q4 | | 190KB |
| OTHA Complaints 2023-24 Q3 | | 902KB |
| OTHA Complaints 2023-24 Q2 | | 495KB |
| OTHA Complaints 2023-24 Q1 | | 907KB |
| Complaints Form | | 92KB |
| SPSO How to Complain Leaflet | | 77KB |
| Factoring Complaints Procedure | | 286KB |
| SHR Complaints Serious Concerns - Info for Tenants | | 5MB |
Landlord Reports
Outcomes
| File Description | File | Size |
|---|---|---|
| Our Performance Report 2024/25 | | 2MB |
| Outcomes 2023-2024 | | 1009KB |
| Outcomes 2022-2023 | | 2MB |
| Oak Tree Outcomes 2021-2022 | | 245KB |
| OTHA ARC Outcomes report 2020-21 | | 755KB |
| Outcomes 2019-2020 | | 722KB |
| Outcomes 2018-2019 | | 142KB |
| Outcomes 2017-2018 | | 167KB |
| Outcomes 2016-2017 | | 245KB |