Frequently Asked Questions
What is factoring?
Factoring is a service provided by a property management company who act on behalf of owner-occupiers or shared owners to maintain areas that have a common interest to an excellent standard and then apportion the cost of the repairs to owners. Areas of common interest are the building structure, roofs, close and backcourt.
What is the Deed of Conditions?
Your Deed of Condition is a legal document and details your responsibility and rights towards common repairs also known as a “burden”. Within the Deeds there might also be information regarding the management of the common areas such as the obligations and duties of the factor. The Deeds should also define the procedures for dealing with repairs and routine maintenance, provision for insurance, and explains the procedures for the factor to recover any outstanding debts.
What are my responsibilities as a home-owner?
Owners are expected to keep their property and communal areas well maintained. Owners are also expected to pay for common repairs, a deposit and a management fee for their factoring services. When you leave your deposit will be refunded and the new owner takes over your responsibilities.
What am I entitled to as a home-owner?
As an owner you have the rights to make any alterations and amendments to your home in accordance with planning department regulations. However a home-owner can not make any changes to their property or common areas that will interfere with other owners rights or cause a nuisance in the common areas.
What should I do about nuisances caused by my neighbour?
If you are experiencing anti-social behaviour from your neighbours that are not factoring related, e.g. loud noises, we recommend that you either talk to your neighbour, seek the help of the police or call the anti-social behaviour network.
If your neighbour is a tenant of OTHA, you can register a complaint, but we regret that we are unable to deal with matters not related to factoring.
How do I make complaints?
Should you ever have a reason to be unhappy with our services or standard of work then in the first instance you should try and resolve your complaint with staff. However if you are not satisfied with our response then please request a copy of our complaints procedure.
Selling Your Property?
When you have agreed a sale for your property please instruct your solicitor to inform us in plenty of time so that we can amend our records. We send a common charges invoice to your solicitor on the date of settlement. In the event of there being an outstanding balance at the date of sale your solicitor will normally deduct this from the proceeds of the sale.
If you pay by standing order, please remember to cancel this with your bank.