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Advice and Services 

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Leaflets
File Description File Size
Ways To Pay PDF icon 81KB
Information Leaflet regarding Right to Repair PDF icon 220KB
Changes to SST Housing (Scotland) Act 2014 - October 2018 PDF icon 259KB
Smoke & Carbon Monoxide Alarm Info Sheet PDF icon 2MB
  

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Finance

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Annual Accounts
File Description File Size
2022 - 2023 Signed Annual Accounts PDF icon 633KB
2021-2022 Signed Annual Accounts PDF icon 619KB
2020-2021 Signed Annual Accounts PDF icon 2MB
2019-2020 Signed Annual Accounts PDF icon 17MB
2018-2019 Signed Annual Accounts PDF icon 3MB
2017-2018 Signed Annual Accounts PDF icon 933KB
2016-2017 Signed Annual Accounts PDF icon 2MB
Funding Sources
File Description File Size
OTHA Funding Sources - 2021-22 PDF icon 230KB
OTHA Funding Sources - 2020-21 PDF icon 3MB
OTHA Funding Sources - 2019-20 PDF icon 609KB
Project Funding
File Description File Size
Project Funding 2021-22 - Appendix PDF icon 4MB
Project Funding 2021-22 - Cover PDF icon 107KB
Pensions
File Description File Size
OTHA Pension Schemes and Members PDF icon 103KB
Other
File Description File Size
Fraud, Bribery and Corruption Policy PDF icon 310KB
OTHA Financial Regulations PDF icon 490KB
Treasury Management and Borrowing Policy PDF icon 211KB
  

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Governance and HR

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General Data Protection Regulation (GDPR)
File Description File Size
Data Protection Policy PDF icon 184KB
OTHA Privacy Notice PDF icon 179KB
Cookies Notice PDF icon 298KB
Human and Physical Resources
File Description File Size
EVH Pay & Grading Structure 2023-24 PDF icon 62KB
Disciplinary & Grievance PDF icon 3MB
Data Rentention Periods PDF icon 200KB
Recruitment & Selection Policy PDF icon 128KB
Management Committee Minutes

File Description File Size
Minutes of Management Committee 23.10.2023 PDF icon 147KB
Minutes of Management Committee 27.09.2023 PDF icon 152KB
Minutes of Management Committee 28.08.2023 PDF icon 169KB
Minutes of Management Committee 26.06.2023 PDF icon 156KB
Minutes of Management Committee 22.05.2023 PDF icon 35KB
Minutes of Management Committee 24.04.2023 PDF icon 172KB
Minutes of Management Committee 13.02.2023 PDF icon 211KB
Minutes of Management Committee 05.12.2022 PDF icon 163KB
Minutes of Management Committee 07.11.2022 PDF icon 185KB
Minutes of Management Committee 29.08.2022 PDF icon 197KB
Minutes of Management Committee 27.06.2022 PDF icon 186KB
Minutes of Management Committee 23.05.2022 PDF icon 190KB
Minutes of Management Committee 03.05.2022 PDF icon 196KB
Minutes of Management Committee 14.02.2022 PDF icon 249KB
Minutes of Management Committee 06.12.2021 PDF icon 305KB
Minutes of Management Committee 25.10.2021 PDF icon 280KB
Minutes of Management Committee 30.08.2021 PDF icon 283KB
Minutes of Special Management Committee 02.08.2021 PDF icon 233KB
Minutes of Management Committee 24.05.2021 PDF icon 236KB
Minutes of Management Committee 26.04.2021 PDF icon 261KB
Minutes of Management Committee 22.02.2021 PDF icon 251KB
Minutes of Management Committee 14.12.2020 PDF icon 280KB
Minutes of Management Committee 26.10.2020 PDF icon 248KB
Minutes of Management Committee 31.08.20 PDF icon 276KB
Minutes of Management Committee 29.06.20 PDF icon 237KB
Minutes of Management Committee 27.04.20 PDF icon 636KB
Minutes of Management Committee 17.02.20 PDF icon 250KB
Minutes of Management Committee 02.12.19 PDF icon 234KB
Minutes of Management Committee 28.10.19 PDF icon 246KB
Minutes of Management Committee 26.08.19 PDF icon 510KB
Minutes of Management Committee 24.06.19 PDF icon 274KB
Minutes of Management Committee 29.04.19 PDF icon 261KB
Minutes of Management Committee 18.02.19 PDF icon 302KB
Minutes of Management Committee 03.12.18 PDF icon 257KB

Policies
File Description File Size
Complaints Handling Procedure - customers PDF icon 185KB
Complaints Handling Procedure - Staff & Board PDF icon 554KB
Data Protection Policy PDF icon 184KB
Development Policy PDF icon 215KB
Entitlements, Payments and Benefits Policy PDF icon 280KB
Equal Opportunity & Diversity Policy PDF icon 739KB
Freedom of Information Policy PDF icon 167KB
Harassment Policy PDF icon 167KB
Health & Safety Policy Statement PDF icon 10KB
Home Loss & Disturbance Policy - Oak Tree HA August 2020 PDF icon 304KB
ICHR Allocations Policy April 2022 PDF icon 475KB
Joint Mutual Exchange Policy March 2022 PDF icon 178KB
Legal Action & Eviction Policy PDF icon 331KB
Legionella Policy PDF icon 571KB
List of Suppliers & Contractors PDF icon 206KB
Management Committee Expenses Policy PDF icon 531KB
Oak Tree Customer Care Charter PDF icon 161KB
OTHA Estate Management Policy PDF icon 237KB
OTHA Lettings Plan 2023-24 PDF icon 154KB
OTHA Rent Arrears Policy PDF icon 120KB
Property Maintenance Policy PDF icon 421KB
Property Management & Care Policy PDF icon 157KB
Rent Policy PDF icon 271KB
Streamlined Eviction Policy PDF icon 185KB
Sustainability Policy Statement PDF icon 129KB
Whistleblowing Policy PDF icon 247KB
  

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Performance 

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Annual Assurance Statements
File Description File Size
Annual Assurance Statement 2023 PDF icon 157KB
Annual Assurance Statement 2022 PDF icon 149KB
Annual Assurance Statement 2021 PDF icon 286KB
Annual Assurance Statement 2020 PDF icon 322KB
Annual Assurance Statement 2019 PDF icon 424KB
Annual Reports
File Description File Size
Annual Report 2022-2023 PDF icon 2MB
Annual Report 2021-2022 PDF icon 17MB
Annual Report 2020-2021 PDF icon 4MB
Annual Report 2019-2020 PDF icon 21MB
Annual Report 2018-2019 PDF icon 3MB
Annual Report 2017-2018 PDF icon 2MB
Annual Report 2016-2017 PDF icon 13MB
Annual Report 2015-2016 PDF icon 2MB
Annual Report 2014-2015 PDF icon 11MB
Annual Report 2013-2014 PDF icon 10MB
Annual Return on the Charter
File Description File Size
Annual Return on the Charter (ARC) 2019-2020 Presentation PDF icon 2MB
Annual Return on the Charter 2016-2017 PDF icon 333KB
Annual Return on the Charter 2018-2019 PDF icon 338KB
Audit
File Description File Size
Audit PDF icon 197KB
Complaints Reports
File Description File Size
OTHA Complaints 2023-24 Q1 PDF icon 909KB
OTHA Annual Complaints Report 2022-23 PDF icon 254KB
OTHA Complaints 2022-23 Q4 PDF icon 232KB
Complaints Report 2022-23 Q3 PDF icon 718KB
OTHA Complaints 2022-23 Q2 PDF icon 216KB
OTHA Complaint 2022-2023 Q1 PDF icon 252KB
OTHA Annual Complaints Report 2021-22 PDF icon 216KB
OTHA Complaints 2021-22 Q3 PDF icon 487KB
OTHA Complaints 2021-22 Q2 PDF icon 376KB
OTHA Complaints 2021-22 Q1 PDF icon 285KB
Annual Complaints Report 2020-21 PDF icon 313KB
SPSO How to Complain Leaflet PDF icon 77KB
Complaints Handling Procedure - customers PDF icon 185KB
Complaints Handling Procedure - Staff & Board PDF icon 554KB
Factoring Complaints Procedure PDF icon 286KB
Complaints Report Q4 2020-21 January to March 2021 PDF icon 341KB
Complaints Report Q3 2020-21 October to December 2020 PDF icon 385KB
Complaints Report Q2 JUL - SEP 2020 PDF icon 908KB
Complaints Report Q1 APR-JUN 2020 PDF icon 410KB
Annual Complaints Report 2019-2020 PDF icon 145KB
Annual Complaints Report 2021-2022 PDF icon 258KB
Complaints Form PDF icon 92KB
Landlord Report
File Description File Size
OTHA Landlord Report 2023 Scottish Housing Regulator PDF icon 99KB
OTHA Landlord Report 2022 Scottish Housing Regulator PDF icon 63KB
OTHA Landlord Report 2021 Scottish Housing Regulator PDF icon 63KB
SHR Landlord Report 2019/20 PDF icon 99KB
SHR Landlord Report 2018/19 PDF icon 169KB
Landlord Report 2017-2018 PDF icon 164KB
Landlord Report 2016-17 PDF icon 168KB
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Outcomes
File Description File Size
Outcomes 2022-2023 PDF icon 2MB
Oak Tree Outcomes 2021-2022 PDF icon 245KB
OTHA ARC Outcomes report 2020-21 PDF icon 755KB
Outcomes 2019-2020 PDF icon 722KB
Outcomes 2018-2019 PDF icon 142KB
Outcomes 2017-2018 PDF icon 167KB
Outcomes 2016-2017 PDF icon 245KB
  

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Publications

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Factored Owners Newsletters
File Description File Size
Factoring Newsletter 2022 PDF icon 120KB
Factoring Newsletter 2021 PDF icon 161KB
Factoring Newsletter 2018 PDF icon 175KB
Factoring Newsletter 2017 PDF icon 323KB
Factoring Newsletter 2016 PDF icon 206KB
Factoring Newsletter 2015 PDF icon 165KB
Tenant Newsletters
File Description File Size
Autumn Newsletter 2023 PDF icon 3MB
Summer Newsletter 2023 PDF icon 7MB
Spring Newsletter 2023 PDF icon 3MB
Winter Newsletter 2022 PDF icon 3MB
Summer Newsletter 2022 PDF icon 16MB
Winter Newsletter 2021 PDF icon 18MB
Summer Newsletter 2021 PDF icon 5MB
Winter Newsletter 2020 PDF icon 10MB
Summer Newsletter 2020 PDF icon 2MB
May 2020 Newsletter PDF icon 548KB
OTHA Winter Newsletter 2019 PDF icon 2MB
Summer Newsletter 2019 PDF icon 905KB
Winter Newsletter 2018 PDF icon 969KB
Summer Newsletter 2018 PDF icon 12MB
Winter Newsletter 2017 PDF icon 14MB
Spring Newsletter 2017 PDF icon 5MB
Winter Newsletter 2016 PDF icon 8MB
Summer Newsletter 2016 PDF icon 3MB
Spring Newsletter 2016 PDF icon 2MB
Winter Newsletter 2015 PDF icon 2MB
Summer Newsletter 2015 PDF icon 6MB
Spring Newsletter 2015 PDF icon 7MB
Anti-Social Behaviour Mini Newsletter PDF icon 11MB
Focus on Money Newsletter 2019 PDF icon 607KB
  

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Scottish Housing Regulator (SHR) 

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Other Documents
File Description File Size
SHR Engagement Plan 2023-24 PDF icon 516KB
Annual Assurance Statement 2022 PDF icon 149KB
Annual Assurance Statement 2021 PDF icon 286KB
Annual Assurance Statement 2020 PDF icon 322KB
Annual Assurance Statement 2019 PDF icon 424KB
Engagement Plan 31.03.2022 PDF icon 522KB
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SHR Loan Portfolio 2021-22 PDF icon 357KB
SHR Loan Portfolio 2020-21 PDF icon 358KB
SHR AFS Return 2021-22 PDF icon 2MB
SHR AFS Return 2020-21 PDF icon 2MB
SHR FYFP Return 2021-22 PDF icon 3MB
SHR FYFP Return 2020-21 PDF icon 2MB
  

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Tenant Engagement 

File Description File Size
Customer Engagement Strategy 2021-24 PDF icon 472KB
OTHA Customer Engagement Calendar 2023-24 PDF icon 89KB

Available Downloads 

File Description File Size
Publication Scheme - Guide to Information PDF icon 359KB

Cyber Essentials Certification    House Exchange Inverclyde Common Housing Register   Investors in People - Silver Logo   Scottish Federation of Housing Associations Member Scottish Housing Regulator   Scottish Public Services Ombudsman