Planned & Cyclical Maintenance Works

The Association's 2025/26 Planned Maintenance Programme is now underway. Our contractors will be in contact with tenants included in this years Planned Maintenance Programme to arrange for survey and installation dates. We do not wish tenants to miss out, so, if you are contacted by our contractor, please confirm access availability to allow the programmed works to be undertaken.

What we expect from our contractors:

During the course of the works, the Association's staff and contractors should always adhere to the following behavioural principles when representing the Association: - 

• Be polite, friendly, courteous, and welcoming.
• Treat all customers with respect and dignity.
• Always show identification.
• Always ensure confidentiality and privacy.
• Adhere to the Association's equalities policy.
• Be sensitive, patient and understanding when dealing with customers.
• Never use foul or abusive language.

What we expect from tenants:

The success of the Planned Maintenance Programme not only depends on the Association but also on the cooperation of the residents whose homes will be having works undertaken. As such, the Association believes that it is reasonable to expect our customers to: -

• Be polite, courteous, non-abusive, non-threatening at all times.
• Treat both staff and contractors with respect. 
• Comply with all reasonable requests made by our staff.
• Refrain from smoking while staff members or contractors are in your home.
• Appreciate that from time to time, we may not be able to help, as some matters may be out-with our control.
• Understand that in the event of unacceptable behaviour towards our staff or contractors, service levels will be reduced.
• Provide access when requested or make suitable alternative arrangements.

If you wish to discuss any aspect of the programme, then please contact the Association's Planned Maintenance Dept on info@oaktreeha.org.uk