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Coronavirus, How Our Services are Affected 

Update at Tuesday 14th December 2021 

Further to the First Minister's announcement for employees to work from home where they are able to, we can advise that this will not be affecting our repairs service as this is deemed an essential service at this moment in time.  We will update you should government advice change in relation to this service.

Our Maintenance Team are continuing to work a blended approach from the office and home working.  However, we have taken the decision to cease pre inspections for non-emergency repairs and post inspections, until further notice, so as to minimise unnecessary contact with our tenants.  Again we will update you on this once further guidance is given by the Government.

We apologise for any inconvenience that this may cause you and please do get in touch with our maintenance team with any issues or concerns that you may have and these will be dealt with on a case by case basis.  

Office Closure Update

Our priorities are to keep our tenants, residents, customers, staff, contractors, suppliers etc safe with ensuring service provision, but not adding to community infection from Covid-19.

Our full service is being carried out, with our staff being out and about in areas of operation, engaging with our tenants and residents as required.  We are operating an appointment only system, under certain circumstances, for tenants and residents to see staff in our office.  We also carry out home visits but these only take place under certain circumstances.

We have strict procedures and infection control measures in place for all of the above areas of work to keep everyone safe in these unpredictable times.  Telephone, email and video calls will continue to be the main method of contact with and by us at this time, for the safety of our tenants, residents and staff.  We regularly review Covid-19 Scottish Government guidance against our operating policies and procedures and will keep our website updated with any new developments. 

Cyber Essentials Certification  Healthy Working Lives Gold Accreditation House ExchangeInverclyde Common Housing Register Investors In People Gold Accreditation Scottish Federation of Housing Associations MemberScottish Housing Regulator Scottish Public Services Ombudsman