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Corona Virus - Services 

Repairs 

Update regarding ~ Loss of Heating & Hot Water (from 27th March 2020)

Our gas contractor, James Frew, have reluctantly had to make the decision to reduce the emergency repairs service that they are able to offer us.  Given the current pandemic situation they are unable to guarantee that their customer facing employees do not have COVID-19, therefore, potentially could place our tenants at risk of contracting the virus.  Further, the Association are unable to guarantee that tenants do not have COVID-19 and potentially place the contractor’s employees and their families at risk of contracting the virus.

 Our contractor will remain available to attend to absolute emergencies and will assess this on a case by case basis, and where required, will deliver temporary heaters to tenant’s doors.

The Association will only be able to deal with emergency repairs from from 4pm on Friday 20th March 2020 and until further notice the following will apply:

LOSS OF HEATING AND NO HOT WATER: 

JAMES FREW (GAS SURE)

During office Hours

Out with Office Hours

Weekend

Mon – Thurs

9 am – 5 pm

Friday

9 am – 4pm

Mon – Thurs

5 pm – 9 am

Fri – Mon

4 pm – 9 am

07904 919 005 or 07904 919 167

01294 468 113

01294 468 113

 

ALL OTHER REPAIRS: 

MPS HOUSING LTD.

During office Hours

Out with Office Hours

Weekend

Mon – Thurs

9 am – 5 pm

Friday

9 am – 4 pm

Mon – Thurs

5 pm – 9 am

Fri – Mon

4 pm – 9 am

07904 919 005 or 07904 919 167

0330 678 1247

0330 678 1247

 

Lift Breakdowns should be reported directly to the lift service provider using the telephone number displayed in the lift car of your building.

If you have a non-emergency repair, please report this to our Repairs Assistants on 07904 919005 or 07904 919167.  Your details will be added to our non-emergency repairs register and a work order will be raised and issued to our contractor(s) once normal service resumes.  You can also report this via the tenant portal at my.oaktreeha.org.uk.  If you are not registered for this service you can find out how to do this on our website.   

We will monitor government advice closely and seek to resume normal service as quickly as possible.  Please remember we are trying to support social distancing and protect the health and safety of residents and our staff as much as we can during these unprecedented times.  

From 20th March 2020 any non-emergency repairs in your home that were already scheduled will be postponed, and we will contact you to confirm this if you had an appointment.

Due to the shortage of toilet paper, wet wipes or kitchen roll may be getting used instead.    Please do not flush these down the toilet as this will block the waste pipes and lead to blockages which can result in sewage back up into your property.  Due to the rapidly changing circumstances, we may not be able to get a drainage contractor to attend.  Your help and assistance in this will be very much appreciated. 

Annual Gas Servicing and Gas Repairs

The recent developments regarding the COVID-19 outbreak has placed an unprecedented demand on our maintenance contractors. In particular, our gas servicing contractor is currently experiencing higher levels of absence due to coronavirus.  They remain committed to providing gas and repairs work activities to our customers.

As a precautionary measure they have introduced the following question ahead of any visit to a property: “In light of ongoing developments around the spread of coronavirus in the UK, please can you confirm that you don’t have anyone in your home who is currently in self-isolation due to suspected symptoms, or confirmed cases of coronavirus?

For tenants who are self-isolating they will re-arrange non-essential servicing in 14-days from the start of the self-isolation phase and will provide temporary heaters where they are unable to gain access to properties for reasons relating to COVID-19 which are out with their control.