Update at Thursday 12th May 2022
As further government restrictions have eased, we are delighted to advise that our pre and post inspections to tenants’ homes has resumed. Our Maintenance staff continue to work a blended working pattern with home and office working and are available during office hours should you wish to contact a member of staff. As advised previously, although we have resumed our full repairs services, we are continuing to experience delays in completing non-emergency repairs due to a shortage in material supplies, which is out with the Association’s control. We apologise for the inconvenience that this is causing, to those that are affected, and thank you for your ongoing patience.
For further information on our Office Opening Hours, please click here for full information.
Office Closure Update
Our priorities are to keep our tenants, residents, customers, staff, contractors, suppliers etc safe with ensuring service provision, but not adding to community infection from Covid-19.
Our full service is being carried out, with our staff being out and about in areas of operation, engaging with our tenants and residents as required. We are operating an appointment only system, under certain circumstances, for tenants and residents to see staff in our office. We also carry out home visits but these only take place under certain circumstances.
We have strict procedures and infection control measures in place for all of the above areas of work to keep everyone safe in these unpredictable times. Telephone, email and video calls will continue to be the main method of contact with and by us at this time, for the safety of our tenants, residents and staff. We regularly review Covid-19 Scottish Government guidance against our operating policies and procedures and will keep our website updated with any new developments.